Job Type: Contract
Working Hours: 39 hours/week, 5 days work week with 2 days off
Salary: £25 per hour
Location: London, UK (Open for applications from Europe, USA, and Canada)
About the Role:
We are seeking a dedicated Customer Care Assistant to join our team in providing exceptional service and support to our valued customers. This is an opportunity to work for a world-class company with a strong marketplace reputation.
Responsibilities:
– Responding to customer inquiries and complaints via a computerized system in a call center environment.
– Gathering information, conducting research, and resolving inquiries efficiently.
– Communicating appropriate options for resolution in a timely and courteous manner.
– Informing customers about available services and assessing their needs.
– Providing functional guidance, training, and assistance to lower-level staff.
– Assisting in scheduling and ensuring accurate phone coverage to prioritize and resolve calls.
– Compiling standard reports to track workload and response time.
– Contributing to departmental goals and making recommendations for process improvement.
Requirements:
– The ideal candidate should possess:
– Integrity, flexibility, reliability, and responsiveness.
– Excellent communication and interpersonal skills.
– Strong problem-solving abilities and attention to detail.
– Ability to work well within a team.
Benefits:
– Comprehensive medical coverage, including PPO, HMO, and HSA options.
– Inclusive dental and vision benefits.
– Opportunity for free food and accommodation.
If you are ready to contribute to our team’s commitment to delivering exceptional customer care and are excited to work in a dynamic call center environment, we invite you to apply.